Return policy

At ME LA SUDAS® (SUDOR Y GLORIA SL), we want to help you give it your all. But if your purchase isn't quite right for you, you can change your mind. Here's how to return it, how long you have, and who's responsible for the return shipping costs. Clear and straightforward.

1. You have 14 days to change your mind

You have 14 calendar days from the date you receive your order to notify us that you wish to return it, without needing to explain the reason. This is legally known as the right of withdrawal.
If the products in the same order are delivered separately, the period begins when you receive the last one.Write to us at hola@melasudas.com indicating your decision and the information that allows us to identify the purchase. You do not need to wait for our authorization to exercise this right.

2. You can check the product

You can open the packaging and check the product's features and functionality, just like you would in a store.If you decide to return it, please protect it well during shipping. We recommend keeping its original packaging and labels.You will only be liable for any loss in value caused by handling beyond what is necessary to inspect the product. If this occurs, we will explain the reason and the amount of the refund reduction.

3. How to process the refund

1. Write to us at hola@melasudas.com , preferably with the subject "Return - [order number]" , and indicate what you want to return.
2. We will provide you with the address and shipping instructions.
3. Prepare the package , including the order number or a reference that allows us to identify it.
4. Send it within 14 calendar days of receiving your decision . Keep the proof of postage.

4. Who pays for return shipping?

If you change your mind, the direct cost of the return is your responsibility , even if you purchased a bundle with free shipping. We do not charge any handling fees for processing returns.The initial shipping split of 50% you and 50% us applies to the shipping of the purchase, not to the return shipping.If the product arrives defective, damaged, or if we have made a mistake, we will cover the necessary costs to resolve the issue . Contact us so we can arrange the process.

5. How do we refund your money?

We will issue a refund to the original payment method, free of charge, within 14 calendar days of receiving your cancellation notice. We may withhold the refund until we receive the returned product(s).
If you return the entire order, we will refund the total amount plus 50% of the standard shipping costs you paid. Additional charges for more expensive delivery options are non-refundable.This applies to our shipments:
• Individual items: When you return the entire order, you also get back 50% of the standard shipping you paid. We won't deduct the half we covered.
• Free shipping packs: When you return the entire pack, you get a full refund. We won't charge you for the initial shipping costs that were free.

6. Customized products and exceptions

The right of withdrawal does not apply to products that are custom-made or clearly personalized.This also does not apply to sealed goods that are genuinely unsuitable for return due to health or hygiene reasons and that you have unsealed. This exception does not automatically apply to all our bottles or towels.These exceptions do not eliminate your rights if the product is defective or incorrect.

7. If something arrives wrong, we'll take care of it.

If your order arrives damaged, contains the wrong product, or you notice a defect, please write to us at hola@melasudas.com . Include your order number, tell us what happened, and if possible, attach photos to help us investigate.We recommend you notify us as soon as possible, but there is no 48-hour limit that will cause you to lose your legal rights .We will arrange for free repair or replacement and, where legally applicable, a price reduction or refund. Necessary shipping costs will be covered by us.

8. We're on the other side

If you have any questions or need help with a return:
• Email: hola@melasudas.com
• WhatsApp messages only: 624 392 866ME LA SUDAS® · SWEAT AND GLORY SL